General Terms and conditions

General Terms and Conditions (hereinafter referred to as "General Terms and Conditions") govern the rights and obligations between the customer (consumer) and the company UNI&FORMA d.o.o., Pod topoli 4, 1218 Komenda (hereinafter referred to as "the company", "the provider" or "we"). The General Terms and Conditions shall apply between the provider and the custumer for each purchase made in the online store, on the provider's website at https://ufpro.com (hereinafter referred to as "the website").

The mutual obligations of the provider and the Customer (hereinafter also referred to as the Consumer, the Customer) with regard to purchases made through the online shop are governed by these General Terms and Conditions. These General Terms and Conditions apply to both natural and legal persons, whereby the provisions on withdrawal from the contract and the mandatory guarantee of conformity of products apply only to consumers (a natural person who acquires or uses products or services for purposes outside his/her professional or gainful occupation).

The General Terms and Conditions deal with the operation of the online shop, the rights of the custumer and the business relationship between the provider and the custumer. The Custumer expressly agrees and accepts these General Terms and Conditions in full when he confirms that he has read them in a special box before placing the order. Terms written in the grammatical form of the masculine or feminine gender are used neutrally and apply equally to both genders.

These General Terms and Conditions of Business are drawn up in accordance with the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130/22, hereinafter referred to as "ZVPot-1"), the Act on Electronic Commerce on the Market (Official Gazette of the Republic of Slovenia, No. 96/09, hereinafter referred to as "ZEPT") and the Act on the Out-of-Court Settlement of Consumer Disputes (Official Gazette of the Republic of Slovenia, No. 81/15, hereinafter referred to as "ZIsRPS").

INFORMATION ABOUT THE PROVIDER

Full name: UNI&FORMA d.o.o.

Address: Pod topoli 4, 1218 Komenda, Slovenia

Registration number: 1197819000

Tax code: SI 22099727

Entry in the Court Register: the company was registered with the District Court in Ljubljana on 15.07.1997, SRG of entry 199703574.

Phone number: +386 1 292 77 65

E-mail address: ufpro@ufpro.si

Website: https://ufpro.com

ONLINE SHOP PURCHASE

You can purchase from the online shop as a registered user or as a guest.

When registering, you must create a username identical to your e-mail address and a password that you set yourself, and you must enter the required personal data, which will be processed in accordance with the Privacy Policy (available here). The username and password unambiguously link the registered user and associate him/her with the data entered. Also during the purchase process itself, the customer may, if he wishes, register and thus become a registered user.

The registered user is also responsible for the protection of personal data by ensuring the security of his/her username and password. In the event that the registered user becomes aware of any misuse or other interference by a third party in his/her user account, he/she should immediately notify the provider at ufpro@ufpro.si in order to suspend the user account and thus prevent further misuse.

PRICES

Prices in the online shop are updated and changed as necessary. The prices in the online shop are the same for both registered users and guests of the online shop. All prices are quoted in EUR and include VAT, unless explicitly stated otherwise. Prices do not include delivery or postage costs. These are quoted when calculating the value of the order prior to electronic submission and confirmation of the order.

The prices quoted at the time of placing the product in the shopping cart shall apply, but not longer than 15 days, which is also the maximum time from placing the product in the shopping cart to order confirmation (hereinafter referred to as the "reserved price"). The Provider reserves the right to shorten the reserved price period in the event of special offers, new product launches or promotional campaigns, which shall be indicated in the promotional price of the individual product. Before the expiry of the reserved price period, the online shop system shall send an automatic message to the registered user's e-mail address or telephone number from the online shop system informing him of the imminent expiry of the reserved price of each product he has added to his cart.

Despite our best efforts to provide the most up-to-date and accurate information, it is possible that a price may be incorrect. The Provider reserves the right to withdraw from the contract if a material error is found in accordance with Article 46 of the Civil Code.

Prices are valid if paid by the payment methods listed below, subject to the conditions set out below. Discounts and other promotions are generally not cumulative.

PAYMENT METHODS

The provider offers the following payment methods:

• payment by credit card (Maestro, MasterCard or Visa).;
• payment via PayPal, through your PayPal account.

Depending on the payment method chosen, the customer may incur additional costs (e.g. additional fees depending on the payment service provider) which are not included in the price. For more information on payment methods, click here.

COST AND DELIVERY OF PRODUCTS

We aim to deliver the products you order as quickly as possible. We try to dispatch orders received as soon as possible, we do not dispatch on weekends or public holidays.

In case you may have ordered products that, due to unforeseen reasons or due to the out-of-stock condition of the products, we are unable to dispatch within the stated delivery time, we will inform you of the new delivery time via the contact details provided.

ORDER, CONCLUSION OF THE CONTRACT AND THE PURCHASING PROCESS

You can order the products you want by purchasing them from the online shop. Before confirming the order, the custumer has the possibility to review the order and make corrections to the selected products and the quantity of the selected products.

The purchase contract (order confirmation) between the provider and the custumer is concluded at the moment when the provider confirms the order (the custumer receives an email about the order status confirmed). From that moment on, all prices and other conditions are fixed and apply to both the provider and the custumer. The purchase contract is stored electronically on the provider's server and is also accessible to the registered user in his/her user account.

Purchase procedure

The purchase process is simple and can be done as a registered user using a user account, or without a user account as a guest by entering the required personal details before placing each order.

You can place your order in the following steps:

Cart

To see the selected products, change their quantities or remove them from your shopping cart, go to the "Shopping cart".

When you have finished adjusting the quantities of the products and your selection in the cart, press the "Go to checkout" button if you wish to purchase the selected products. If you want to remove a product from your cart, press the "X" button next to the price of the product in your cart.

You can complete your purchase at this step by clicking "PayPal" where the system will send you directly to your PayPal account or proceed to the next step, "Go to checkout".

Contact details, shipping information, delivery method and payment method

If you choose to continue your purchase by logging in with your user account, you will be redirected to a secure link where you will need to enter your username and password to log in to your user account. If you have chosen to continue your purchase as a guest, you will enter your email address in this step.

Next, you enter your personal data required to place your order: information for delivery (first name, last name, telephone number). The system will automatically calculate the delivery costs according to the address you enter. For more information on postage please see here. In this step, you will also see the estimated delivery time in addition to the delivery price.

Next, you choose your payment method, where you can choose between paying by credit card or by paying with your PayPal account. You can find out more about payment methods in the "PAYMENT METHODS" section of these General Terms and Conditions.

Completion of purchase

By completing your order by clicking on the "Purchase Now" button, you agree that you fully understand and accept our Terms and Conditions and Privacy Policy.

If the order has been successfully placed, a page will appear confirming that the order has been successfully placed and the system will send a copy of the order to the customer's email address. If you wish to correct anything, please use the "Back" arrow on the website.

You can track the status of your order by entering your email address and order number here.

Promotional codes

From time to time, the Provider may offer a promotional code to customers that is valid for individual products, a group of products or the entire purchase, depending on the individual promotional code and the terms and conditions applicable to each promotion. The promotional code may be obtained, for example, by email, on a card received in a shipment, through social networks, depending on the promotion itself. The promotional code can be entered in the relevant field of the online shop, and only one promotional code can be used per purchase. The promotional code will be automatically deducted from the value of the order. All promotional codes are time-limited and their validity date is indicated next to them. In the event that the customer uses a promotional code and the order is subsequently cancelled at his/her own will, the customer has withdrawn from the contract or the promotional code is no longer valid, he/she can no longer use that promotional code. The promotional code cannot be exchanged for cash.

Invoicing

The custumer receives an invoice in the package. The invoice breaks down the price and all costs related to the purchase. It is the Custumer's responsibility to verify the accuracy of the information before placing an order. Objections made afterwards concerning the correctness of the invoice shall be irrelevant.

Purchase notification procedure

After placing an order, the customer receives an email notification that the order has been accepted.

The provider may call the custumer's contact telephone number to verify the information or to ensure the accuracy of the delivery.

The purchase process for legal persons is exactly the same as for natural persons, except that at the end of the purchase process, you also enter your company name and tax number. The same payment options are also available.

CONSUMER'S RIGHT OF WITHDRAWAL

In distance contracts, the consumer has the right to notify the provider within 30 days of taking delivery of the products that he or she can withdraw from the contract, without having to give a reason for his or her decision. The consumer may make the withdrawal declaration to on the form by e-mail: ufpro@ufpro.si or by another unambiguous declaration. The consumer must return the products received within 30 days of the notice of withdrawal to UNI&FORMA d.o.o., Pod topoli 4, 1218 Komenda. The consumer is liable for the costs of returning the products. We do not accept redemption shipments. You can find out more about the return procedure here.

The company shall return all payments received no later than 14 days after receipt of the cancellation notice and may withhold reimbursement of payments received until the products have been collected or the consumer has provided proof that he has sent the products back. The company shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has requested the use of another means of payment and no costs are incurred by the consumer as a result. The consumer may not claim reimbursement of additional costs incurred if he has expressly opted for a type of delivery other than the most cost-effective standard delivery offered by the undertaking.

The consumer should return the products undamaged, in the same quantity and in the original packaging. The consumer shall be liable for any diminution in the value of the products if the diminution is due to handling which is not strictly necessary to establish the nature, characteristics and functioning of the products.

If the consumer has bought products that are in a set (a bundle of 2 or more products offered at the same time), the consumer must return the whole set. It is not possible to withdraw only one or more individual products that are part of a set.

Unless the parties have agreed otherwise, the consumer has no right of withdrawal in these cases:

1. products or services whose price depends on fluctuations in markets beyond the control of the entity that may occur within the withdrawal period;
2. products that are made to the consumer's precise instructions and tailored to his or her personal needs;
3. products that are perishable or expire quickly;
4. the provision of a service which obliges the consumer to pay, provided that the contract is fully performed by the undertaking and the provision of the service has been initiated on the basis of the consumer's express prior consent and with the understanding that the consumer loses the right of withdrawal when the contract is fully performed by the undertaking;
5. the supply of sealed audio or video recordings and computer programs, provided that the consumer has opened the security seal after delivery;
6. the supply of newspapers, periodicals or magazines, except in the case of subscription contracts for the supply of such publications;
7. the delivery of sealed products that are unsuitable for return for health or hygiene reasons, if the consumer has opened the seal after delivery;
8. the supply of products which, by their nature, are inextricably mixed with other items;
9. the supply of alcoholic beverages, the price of which is agreed at the time the sales contract is concluded and which can be delivered after 30 days, but whose actual value depends on market fluctuations beyond the control of the undertaking;
10. concluded at public auctions;
11. where the consumer has specifically requested a home visit from the business to carry out urgent repairs or maintenance. If, during such a visit, the business provides additional services not expressly requested by the consumer or delivers products that are not spare parts essential for the maintenance or repair, the consumer has the right to withdraw from the contract in respect of those additional services and products;
12. non-residential accommodation, transport of products, car hire, catering or leisure services where the undertaking undertakes to fulfil its obligation on a specific date or within a specific time limit;
13. the supply of digital content which is not supplied on a tangible medium, if performance has begun and, where the contract obliges the consumer to pay, if:
    • the consumer has previously given his/her express consent to the start of performance during the withdrawal period,
    • the consumer has agreed that he or she thereby loses the right to withdraw from the contract, and
    • the undertaking has submitted a certificate in accordance with Article 132(6) or Article 133(2) of ZVPot-1.

GUARANTEE OF CONFORMITY OF PRODUCTS

The provider shall be liable for any non-conformity existing at the time of delivery of the products which becomes apparent within two years of delivery of the products. The non-conformity of the products shall be presumed to have existed at the time of delivery if it becomes apparent within one year of delivery of the products, unless the provider proves otherwise or unless the presumption is incompatible with the nature of the products or the nature of the non-conformity. The consumer may exercise his rights under the guarantee of conformity provided that he notifies the provider of the non-conformity within two (2) months of the discovery of the non-conformity. In the notification of non-conformity, the consumer must describe the non-conformity in detail and give the provider the opportunity to inspect the products. The notice of non-conformity must be accompanied by an invoice, contract or other document evidencing the purchase. The consumer may send the notification of non-conformity to the following e-mail address: ufpro@ufpro.si.

The products are in conformity with the contract of sale, in particular where applicable (subjective requirements for conformity):

1. it is of the description, type, quantity and quality, and has the functionality, compatibility, interoperability and other features as required in the sales contract; 
2. it is suitable for the specific purpose for which the consumer needs it and which the consumer has informed the provider of at the latest at the time of conclusion of the sales contract and the provider has agreed to; 
3. is supplied with all accessories and instructions, including installation instructions, as specified in the sales contract; and 
4. is up-to-date, as specified in the sales contract.

In addition to meeting the requirements set out in the previous paragraph (subjective requirements for the conformity of products), products must also meet (objective requirements for the conformity of products):

1. be suitable for the purposes for which products of the same type are normally used, taking into account, where appropriate, other regulations, technical standards or, in the absence of such technical standards, sector-specific codes of practice; 
2. be of such quality and correspond to the description of the sample or model made available by the provider to the consumer before the conclusion of the sales contract, where applicable; 
3. be supplied together with such accessories, including packaging, installation instructions or other instructions, as the consumer may reasonably expect to receive, where appropriate; and 
4. be of such quantity and have the characteristics and other qualities, including with regard to durability, functionality, compatibility and safety, as are customary for products of the same type and which the consumer may reasonably expect in the light of the nature of the products and taking into account any public statement made in advertising or labelling by or on behalf of the provider or other persons upstream in the contractual chain, including the manufacturer, unless the provider proves that:
   • he had no knowledge of the public statement and could not reasonably be expected to have had knowledge of it, 
   • the public statement has been revised in the same or a comparable manner to that in which it was made by the time of the conclusion of the contract of sale; or 
   • the public statement could not have influenced the decision to Purchase the products.

The provider shall not be liable for non-conformity of the products if, at the time of conclusion of the contract, the provider has specifically informed the consumer that a particular feature of the products deviates from the objective requirements for conformity as laid down by the applicable consumer protection legislation and the consumer has expressly and separately accepted this deviation at the time of conclusion of the contract.

The consumer may require the provider to bring the products into conformity free of charge without significant inconvenience to the consumer within a reasonable period, not exceeding 30 days, from the time when the consumer notified the provider of the lack of conformity, taking into account in particular the nature of the products and the purpose for which the consumer needs the products. The period may be extended by the minimum time necessary to complete the repair or replacement, but by no more than 15 days, in which case the provider will inform the consumer of the number of days for the extension and the reasons for the extension before the expiry of the 30-day period.

A consumer who duly notifies the provider of a non-conformity may, in the following order, request the provider to:

1. to restore the conformity of the products (repair or replacement) free of charge;
2. reduce the purchase price in proportion to the non-compliance, or withdraw from the sales contract and request reimbursement of the amount paid.

If the existence of non-conformity of the products is disputed, the provider shall notify the consumer in writing within eight days of receipt of the consumer's guarantee claim.

If the non-conformity has occurred less than 30 days after delivery of the products, the consumer may withdraw from the contract. Withdrawal from the contract may be made by means of a declaration attached to these conditions. Where the consumer withdraws from the sales contract, the provider shall refund the amount paid to the consumer without delay, but at the latest within eight days of receipt of the products or proof that the consumer has sent the products back. The purchase price shall be refunded to the consumer in the same way as the payment was made by the consumer.

WARRANTY

If the product you have purchased is defective in material or workmanship, you can let us know using this form.

DAMAGED CONSIGNMENTS

In the event that a package sent by the provider is physically damaged, missing contents or shows signs of opening, the customer may initiate a complaint procedure with the delivery service, please inform us at ufpro@ufpro.si. If you notice a damaged parcel when the parcel is delivered, you may refuse to accept the parcel from the delivery person who delivers the parcel to you, please inform us at: ufpro@ufpro.si. We will work with the delivery service to ensure that the complaint is resolved as soon as possible. In the event that you return a damaged parcel yourself, the shipping costs will be borne by the custumer, unless otherwise agreed in advance between the provider and the custumer. We do not accept redemption shipments.

INTELLECTUAL PROPERTY

All intellectual property rights are reserved to the provider. All text, images, graphics, animations, videos and other content (collectively, the "Content") in the online shop and on the https://ufpro.com website are protected by copyright or other intellectual property protection. The provider is the owner of the Content or has obtained the relevant rights of use for the Content. The Content may not be copied for any commercial distribution or use, nor may it be recorded or republished on any other website not owned by the Provider without the prior written consent of the Provider.

PROTECTION OF PERSONAL DATA

By entering data on the website or by placing an order, the Customer authorizes the processing of personal data. The online shop uses and stores the data obtained in accordance with the applicable legislation.

Personal data is collected solely for the purpose of processing the order and for the internal needs of the website, for the purpose of making payment for the order, for statistical purposes, sending offers, processing purchase behaviour, sending advertising material and offers, etc.

The online shop is committed to protecting all personal data. Under no circumstances will the collected data be passed on to third parties or unauthorised persons. The custumer is also responsible for the protection of his/her data by ensuring the security of his/her username and password.

For more information on the protection of personal data in the Company, please refer to the "Privacy Policy" available here.

EXCLUSION OF LIABILITY

We reserve the right to disable the online shop and the website, to disable access to the online shop and the website due to technical or other problems or maintenance, including disabling the use of the online shop. In the event of technical problems with the website, we reserve the right to cancel orders placed and affected by the technical fault. In the event of cancellation of orders, we will notify you as soon as possible and inform you of the next steps. You are responsible for ensuring that you have adequate protection software (antivirus, etc.) before accessing and using the website. The custumer must ensure the appropriate security and confidentiality of the information used to log in to the website (email address, password). The provider is not responsible for links to third-party websites that are not part of the provider's website or online shop.

The Company shall not be liable for delay or non-delivery of products in the event of force majeure pursuant to Article 153 of the Civil Code.

COMPLAINTS AND DISPUTES

The provider has a complaint handling system in place and has a designated person who can be contacted by the customer in case of problems, dissatisfaction or any other issue, by e-mail: ufpro@ufpro.si. The provider will acknowledge receipt of the complaint to the customer within five working days, inform the customer how long it will take to process the complaint (depending on the complexity of the complaint itself, the additional information to be obtained, etc.) and keep the customer informed of the progress of the procedure, taking into account the relevant legislation. The complaint handling process is confidential.

The provider is aware that a key feature of consumer disputes is the disproportion between the economic value of the claim, the time taken and the costs incurred in resolving the dispute, which is also a major barrier to consumers not bringing a dispute before the courts. Therefore, the provider shall use its best endeavours to resolve any disputes amicably.

In accordance with Article 32 of the Act on Out-of-Court Dispute Resolution (OCCDR), the provider does not recognise any provider of out-of-court dispute resolution as competent to resolve a consumer dispute.

The provider is engaged in online sales and therefore publishes an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The online link to the ODRP is available at the following electronic link: http://ec.europa.eu/odr.

The regulation is based on the Act on Out-of-Court Settlement of Consumer Disputes and Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes.

FINAL PROVISIONS

All areas not expressly covered by these General Terms and Conditions shall be governed by the applicable laws of the Republic of Slovenia.

These General Terms and Conditions shall apply to the provider and the customer from the date of their acceptance until their revocation or amendment. The provider reserves the right to modify the General Terms and Conditions and will notify any modification on its website or publish the modified General Terms and Conditions.

Valid from: 08.08.2024.