RETURNS

You can return any order purchased on ufpro.com within 30 days after receiving the order. Please note that some restrictions may apply:

• You have 30 calendar days to return an item from the date you received it.
• Only items that have been purchased directly from the UF PRO Online Store, can be returned to UF PRO. UF PRO products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• We will only accept your return package from the country and address where your order was sent.

HOW TO RETURN A PRODUCT FOR A FULL REFUND?

If you would like to return a product for a full refund, you can initiate the return fast and easy by following these steps:

Initiate a return as a logged in user:

1. Head over to the Orders & Returns page
2. Select the order you would like to return and click “Initiate a return

3. Select the quantity you would like to return and confirm the return

4. Download & print the return label

5. Schedule a DHL pick up of the parcel on this page.

Initiate a return as a guest user:

1. Head over to the Orders & Returns page
2. Enter your order data 
3. Click “Initiate a return“
4. Select the quantity you would like to return and confirm the return
5. Download & print the free return label
6. Schedule a DHL pick up of the parcel on this page.

Once we receive your item, a refund is initiated immediately.

You can read more about our cancellation policy here.

HOW TO EXCHANGE A PRODUCT?

If you want to change the purchased product to a new size, colour or style, you can place a new order for this item in our webshop and return your current order back to us.

As soon as we receive your items we will return the money back to your account.

To initiate a return, please follow the steps mentioned above.

DEFECTIVE OR FLAWED PRODUCTS?

If your UF PRO product has a workmanship or material flaw, please fill out this online form and we will get back to you ASAP.